Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

P P.1's avatar
P P.1
New member | Level 1
11 years ago
Solved

Reactivate Deactivated Account

I had a pro account (paid thru Oct.) but had to delete the files and deactivate the account. After review, I realized there were some files that I didn't have saved locally. Now I'm trying to find a ...
account access
security
  • Rich's avatar
    Rich
    11 years ago

    There's likely no way to recover the files. You deleted the account, so all files and history in that account were likely deleted as well. All you can really do is open a ticket and ask Support.

    Open your ticket here: https://www.dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey yadigar0412, 

 

Thanks for getting in touch on the Dropbox Community! 

 

As Rich mentioned, because your password has expired, you'll need to open a ticket, so that our colleagues have a look at your account and help you with the reactivation. 

 

Once you do, please let me know a ticket ID in your reply, so that I follow-up on the case. 
 
Thanks in advance for the time you devote in having this resolved. 
 
Warm regards, 
Jane
TeresaK's avatar
TeresaK
New member | Level 2
9 years ago

@JaneA- my account has been deactiavted but there was no reason too i thought i was logging in every day to it since i can not reactivate it i would atleast like to recover files from it.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 years ago
    TeresaK wrote:

    my account has been deactiavted but there was no reason too i thought i was logging in every day to it since i can not reactivate it i would atleast like to recover files from it.

    The only thing you can do is contact Support for assistance.

     

    Open your ticket here: https://dropbox.com/support
    Track your ticket here: https://dropbox.zendesk.com

    Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!