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adamvnz's avatar
adamvnz
Explorer | Level 4
4 years ago
Solved

real person verification wont let me in

When I try to login to my account  the real person verification pops up. I then solve the puzzles and it confirms that I am a real person. It then disappears but instead of logging  into my account t...
account access
security
  • Jay's avatar
    Jay
    4 years ago

    Hi adamvnz, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

I’m glad to hear the issue’s fixed for you, ansarmiento!

 

Grizzicle, in case the issue persists for you, can you also check these supported browsers, and let me know what happens?

aswain's avatar
aswain
New member | Level 2
4 years ago

I had the same problem today.  Tried all the fixes I could find...chrome, edge; incognito; restart the computer even.  Unfortunately, you have to be logged in to use some of them.  I had the dice come up multiple times, and after giving a 1-satr in feedback, I finally got a different Verification set of images to use which got me in.  Then I went back to having problems.  My short-term solution is just to stay logged in.  Would be nice to see Dropbox fix this glitch.

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