Forum Discussion

adamvnz's avatar
adamvnz
Explorer | Level 4
4 years ago
Solved

real person verification wont let me in

When I try to login to my account  the real person verification pops up. I then solve the puzzles and it confirms that I am a real person. It then disappears but instead of logging  into my account t...
account access
security
  • Jay's avatar
    Jay
    4 years ago

    Hi adamvnz, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

I’m glad to hear the issue’s fixed for you, ansarmiento!

 

Grizzicle, in case the issue persists for you, can you also check these supported browsers, and let me know what happens?

TheFoxandTheSea's avatar
TheFoxandTheSea
Explorer | Level 4
3 years ago

This is still an issue. I've tried every tip on here and can't get passed the security screening.  In addition, your customer support is so difficult to get a hold of we are moving away from your service next year. Absolute joke 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey TheFoxandTheSea, sorry to hear about this.

     

    Can you please clarify what troubleshooting steps you've attempted so far so that we can make sure we're on the same page?

     

    For  example, what browsers are you using and what kind of devices and networks? 

    • TheFoxandTheSea's avatar
      TheFoxandTheSea
      Explorer | Level 4
      3 years ago

      Everyone listed in this tread, not going to recap for you - dropbox's lack of chat support and clear paths to support have already taken too much of my time. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi TheFoxandTheSea, I'm assuming you've tried multiple browsers too. 

         

        What happens if you try to access your account from an incognito mode though? Does it change the situation, or you still can't get through the puzzle? 

         

        Do you have access to your account at the moment? 

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