Forum Discussion

adamvnz's avatar
adamvnz
Explorer | Level 4
4 years ago
Solved

real person verification wont let me in

When I try to login to my account  the real person verification pops up. I then solve the puzzles and it confirms that I am a real person. It then disappears but instead of logging  into my account t...
account access
security
  • Jay's avatar
    Jay
    4 years ago

    Hi adamvnz, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Keep me updated with any progress!

TheFoxandTheSea's avatar
TheFoxandTheSea
Explorer | Level 4
3 years ago

Everyone listed in this tread, not going to recap for you - dropbox's lack of chat support and clear paths to support have already taken too much of my time. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi TheFoxandTheSea, I'm assuming you've tried multiple browsers too. 

 

What happens if you try to access your account from an incognito mode though? Does it change the situation, or you still can't get through the puzzle? 

 

Do you have access to your account at the moment? 

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