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ChrisJones2112's avatar
ChrisJones2112
Helpful | Level 5
8 years ago
Solved

Received a "Complete your DropBox setup" e-mail out of nowhere

I just received a "Complete your DropBox setup" e-mail with instructions for doing just that -- it has the usual checklist in the e-mail and shows step 1 "create a dropbox account" as completed but then shows the next step as "download the desktop and mobile apps".  Well, what exactly triggered this e-mail?  Because I've been a member already for many, many years, and I already have both the mobile and desktop apps installed and set up on multiple devices.  I haven't done anything recently that is out of the ordinary.  It's just doing its thing on each of those clients.  This worries me that someone has somehow triggered.

Create or delete account
security
  • Walter's avatar
    Walter
    8 years ago

    Thanks for the affirmation auser52!

    I just sent you an email to the address you use for your forum's profile so we can have a more in-depth look into this together. 

    Check your inbox for my email and we'll take it from there. 

    Thanks!

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago

    Let me get back to you on that as soon as I have an update Pikamander2.

    For the time being, to all of the affected users, I would suggest logging a ticket with our team so we can have a look into this with all of our tools available.

    Thanks for your understanding and cooperation on this one.

    Happy Halloween! 

  • Ants's avatar
    Ants
    New member | Level 2
    8 years ago

    I received one of these email messages a few hours ago. What's happening ever there at Dropbox to trigger this?

    I will go  ahead and log a ticket as suggested above.

  • Val11's avatar
    Val11
    Explorer | Level 4
    7 years ago
    same happened to me now, 2019
  • WPaulBishop's avatar
    WPaulBishop
    Helpful | Level 5
    7 years ago

    Has this been resolved? I received the same email on November 12, and like the person who gave the detail, I've been a user for years with all of those steps completed.

  • JacksonBison's avatar
    JacksonBison
    New member | Level 2
    6 years ago

    Same here received out of the blue Dec 13th, 2019

  • Tom_H1's avatar
    Tom_H1
    New member | Level 2
    6 years ago

    Hi there. It's now 2 years since this thread started but I have just received the exact same e-mail as stated above. 

    The subject line is "complete your dropbox setup". I have been using this for a while now so this raises a couple of flags for me. 

     

    Would appreciate some guidance on what to do (other than ignore e-mail). 

    - change password?

    - anything else?

  • Tom_H1's avatar
    Tom_H1
    New member | Level 2
    6 years ago

    JacksonBison, did you ever get a response from anybody?

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