Forum Discussion

ghanssen's avatar
ghanssen
New member | Level 2
2 years ago

Received emails that my password and email changed, but I didn't do this

I received two emails this morning from Dropbox that my password and email have been changed. I did not do either of these actions, and when I tried to let Dropbox know, I wasn't given any options to move forward. I was able to make a new account with the same email, but I would like to be able to delete the original account that was hacked. 

Create or delete account
security

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm really sorry to hear that, ghanssen.

     

    Since this is a security issue and we would need account specific info to assist you further, I would suggest reaching out to our support team directly.

     

    To to so:

     

    1. Open a private browsing/incognito window and go to this page.
    2. In "What's your issue" select "compromised account".
    3. Fill out the rest of the form.
    4. Click "submit".

    Let us know once you have your ticket number.

     

    Thanks.

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