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Recover lost account of same email
Old Account linked to Gmail won't accept password. Signed in with Google linked Gmail and it is totally new account. How do I recover old account?
Hey DavF, sorry to jump in here.
I'm afraid that if it was more than 12 months since you last logged in to the account, it would have been disabled due to inactivity.
That's why it allowed you to create a new account under the same email address.
In this case, I'm afraid there's not much that can be done.
You can contact our support team about this, if you want.
To do so, open a private browsing/incognito window and go to this page, to choose your issue type and fill out the form to submit your help request.
I've apparently created two accounts under different emails -- work and personal. The account that has all my stuff for the past 7 or 8 years is apparently the work one and I can't access it. Everything has disappeared except two items in the personal account. How do I get back into the account linked to my work email. I tried linking through Google, but it says I already have an account under that name.
Rich
Super User II
Super User II
kquirk wrote:
I tried linking through Google, but it says I already have an account under that name.
That's the message you get while trying to CREATE an account when one already exists with that email address. Try to sign in instead. If you go to the Dropbox website and keep getting your personal account, open a private/Incognito browser window so you're not signed in, then try signing in with the work account.
