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TonyStew's avatar
TonyStew
New member | Level 2
2 years ago

Remote Wipe - Shows Unlink but not remote wipe. Why?

I have a professional account and have lost my phone.  I cannot find any way to remote wipe this phone despite it being a function of my plan.   ANy ideas why this is not showing up?   I can ...
account access
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
TonyStew wrote:

I have a professional account and have lost my phone.  I cannot find any way to remote wipe this phone despite it being a function of my plan.

Remote Wipe is a feature for computers; not mobile devices. There's no need to remote wipe a mobile device. You only need to log out remotely and the device will be unable to access your files, including those made available offline.

 

  • TonyStew's avatar
    TonyStew
    New member | Level 2
    2 years ago

    So you are saying if I unlink my mobile phone the files on there will not be available?  Thats the only option i have at the moment.

    • TonyStew's avatar
      TonyStew
      New member | Level 2
      2 years ago

      Remote log out isnt an option.  I guess they change their terminology regularly.  It needs to be more clear and more obvious.  At the moment it is not.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey TonyStew, thanks for posting here! 

         

        For phones and tablets, you can unlink the device and it will have the same effect as a remote wipe. 

         

        Essentially, all of your Dropbox files, including the files you made available offline, can’t be accessed on that phone or tablet until you log back in on it.

         

        I hope this clarifies!

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