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Remove from Team and revert back to Personal Dropbox
I have had a personal Dropbox for years which I use to do all my work, store photos, share files with clients and colleagues etc...
I had a new client wanting to share files via Dropbox and without paying much attention I clicked on the email invitation thinking it was to a shared folder like I have done many times previously, but actually looks like it was an invite to join their team...
So now it appears that my personal Dropbox has been completely taken over and I am now a part of their team!
While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files, it really isn't ideal and would like to reclaim my own Dropbox for myself.
Is there a way for me to remove myself from the Team? And if so will that simply go back to my normal plan?
Any help on this much appreciated as don't want to risk loosing access to my own files and account...
dominorodgers wrote:
While I can see that it says on my Personal files that I am the only member, assuming the client can't see the files ...
They can't see your files normally, but if they're on a Business Advanced or Enterprise plan, then the team admin has the capability to sign in as you and would be able access your files.
Is there a way for me to remove myself from the Team?No. You need the team admin to convert your account back to an individual account. It's important that they don't simply remove you from the team. Doing so would delete your account and your files. They need to convert you back to an individual account.
And if so will that simply go back to my normal plan?If you were on a paid plan before joining the team, then you would have received a prorated refund for any time remaining on your account. When your account is converted back, it will be a Basic account, and you'll need to resubscribe if you were previously on a paid plan.
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I did that on my account but now I have major issues. Everything is stuck and I am getting this error:
'Your account can't be updated to leave the shared workspace. Some files are being used by other applications.'
I have manually shut down the files and it still shows: Windows Explorer is blocking the transfer
Please help!
Thanks
KC
Frustrating is an understatement! Especially when I have no choice right now but to work form home :-(
This is not an acceptable solution. It's too easy to accidently delete all of my personal files. Can Dropbox please just remove me from this team account that I joined accidentally? This is a horrible system that makes it entirely too easy for someone to steal all your files.
- Jay
Dropbox Community Moderator
Hi nvcuadra, I'm sorry to hear about this situation.
If you've joined a Dropbox Business team, for security and privacy purposes, only the team admin can remove you from the team an convert your account back to a personal one using these steps.
Let me know how it goes.
I have the same issue and the response answered my questions EXCEPT I have no access to the admin. He has left his company and no where to be found. How can I reclaim my personal account?
I literally cannot believe this is an actual thing within Dropbox. It just happened to me. I have no idea when the client can get back to me about it and I absolutely did not want this to happen. I was skeptical upon seeing the option to merge accounts but I sort of assumed there was just something new going on with Dropbox and trusted the process. I'll NEVER do that again. This is a huge problem and will most likely be ending my 7-8 year stint with Dropbox over this. Absolutely unacceptable performance.
- Truly unbelievable. I dropped Dropbox after many years of being a customer and have switched to pcloud
This is the most horrible and frightening user experience I had for years.
I'm seriously considering to cancel my (and my employees) dropbox-subscription (which I have for more than 10 years) and switch to owncloud.
Slightly related experience.. I had a personal dropbox account for years and recently one of the companies I work for part time needed me to set up a Team for their company. I had no idea it would swoop up all my personal dropbox files and add to their team folders. I am having trouble getting it resolved.
