Forum Discussion

rayish's avatar
rayish
New member | Level 2
6 months ago

Security code is sent to an email address I can no longer access and I can't log in to my account

My email has changed and I can't log in because the security code is being sent to my old email address that does not exist anymore. I don't have a phone number registered to get a text. I also got a...
account access
security
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
6 months ago

Hey there rayish​ welcome to the Dropbox comunity

I would suggest reaching out to our support team directly so they can assist with your sign in issues.

To do that, open an incognito/private browsing window on your browser and go to this page, fill out the form and submit a request.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!