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saydecee's avatar
saydecee
New member | Level 1
1 year ago

Someone entered my Dropbox account and is sending scam emails to my contacts.

Hi, my account which was apparently set up with one of my vendors (CLIO) in my corporate email address has been hacked and it is sending scam emails to all my contacts. The emails are sent by a norep...
account access
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey saydecee, I’m sorry to hear about the situation. 

Did the hacker manage to change your Dropbox account's email address? Do you have access to your account at the moment?

I'd also suggest that you take a look at this relevant Help center article, and use the link in there to report the link. Also feel free to share your ticket number reference with me, in order for me to locate it on our system.

Keep me posted, and we'll take it from there!

saydecee's avatar
saydecee
New member | Level 1
1 year ago

No but I am locked out of the account and going to password reset won't work.  This dropbox account I am right now is my personal account under my personal email. The hacked account is under my business email. I already reported it but again 24-48 hours on a hack is just not acceptable. Was really liking dropbox until this. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey saydecee, I definitely see where you're coming from, and how vital that is for you. 

    There's no need for you to share your personal or business email on the public forum, but when you open a ticket you should normally receive an email with a ticket number reference. Do you have it in order to share it with me? That'll help me see the progress of your request.

    • saydecee's avatar
      saydecee
      New member | Level 1
      1 year ago

      Yes the ticket number is 24637499

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Thanks for the heads up saydecee.

        I can see that our specialized agents are already working towards a solution with you. 

        Hang tight, and thanks for your patience!

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