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saydecee's avatar
saydecee
New member | Level 1
1 year ago

Someone entered my Dropbox account and is sending scam emails to my contacts.

Hi, my account which was apparently set up with one of my vendors (CLIO) in my corporate email address has been hacked and it is sending scam emails to all my contacts. The emails are sent by a norep...
account access
security
saydecee's avatar
saydecee
New member | Level 1
1 year ago

No but I am locked out of the account and going to password reset won't work.  This dropbox account I am right now is my personal account under my personal email. The hacked account is under my business email. I already reported it but again 24-48 hours on a hack is just not acceptable. Was really liking dropbox until this. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey saydecee, I definitely see where you're coming from, and how vital that is for you. 

There's no need for you to share your personal or business email on the public forum, but when you open a ticket you should normally receive an email with a ticket number reference. Do you have it in order to share it with me? That'll help me see the progress of your request.

  • saydecee's avatar
    saydecee
    New member | Level 1
    1 year ago

    Yes the ticket number is 24637499

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for the heads up saydecee.

      I can see that our specialized agents are already working towards a solution with you. 

      Hang tight, and thanks for your patience!

      • saydecee's avatar
        saydecee
        New member | Level 1
        1 year ago

        Over 24 hours since our office was hacked and Dropbox support has STILL not responded about the locked account. What warrants an emergency and live person?  Missed payment on your account?

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