We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
marardao
12 months agoNew member | Level 1
Someone gained access to my account and deleted all the files in a shared folder
Hi, I use a shared folder in Dropbox at work and today one of my colleagues told me that I had deleted all the files in it. When I checked, I had no files shared or owned, also the Deleted Files Fold...
Mark
Super User II
12 months agomarardao wrote:Hannah, thanks for your reply. I changed my email password although no unusual things happened with it, I will delete the session as you are suggesting.
That message is also very commonly associated with viruses and malware.
Make sure you run a full sweep of your machine to check for such things.
marardao
11 months agoNew member | Level 1
Mark, that was the first thing I did, run the antivirus in full scan mode but nothing was found. Thanks for your reply.
Martin
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!