Forum Discussion

Skarcio's avatar
Skarcio
New member | Level 2
2 years ago
Solved

The Dropbox website is stuck when trying to sign in, and the "All files" page doesn't show my files

Hi,   Since a couple of weeks dropbox has started to malfunction on my pc. After entering the credentials, the grey button square keeps spinning infinitely. Infinite loop loadingInfinite lo...
account access
Web
  • Skarcio's avatar
    Skarcio
    2 years ago

    I finally found the problem, it was a crypto wallet plugin, quite weird as it never gave me any problems.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hmm, I see. Can you also check your Chrome browser and make sure there aren’t any pending updates? If there are, make sure to install them before trying again. 

 

I’d also suggest restoring your browser to its default settings and disabling any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Skarcio's avatar
Skarcio
New member | Level 2
2 years ago

I finally found the problem, it was a crypto wallet plugin, quite weird as it never gave me any problems.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!