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erica s.8's avatar
erica s.8
New member | Level 2
2 years ago
Solved

The provided user information isn't valid | iPhone XR

Haven't used Dropbox for a while. No problem signing into my account on dropbox.com. No problem re-installing on my Mac and managing files from there. I removed about a dozen old linked devices, keep...
account access
Error Messages
security
  • erica s.8's avatar
    erica s.8
    2 years ago

    So, apparently after updating new password on Mac, it takes time to propagate via iCloud to iPhone. When I "revealed" the password, it showed I was using the original password before password reset a few minutes ago.

     

    Manually typed in the new password I just set on desktop web. Got in, was bombarded by "UPGRADE NOW!" but...seems to be working, even if the UX is a little hostile.

     

    Thank you for your help. Hopefully this is solved.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

What version of Dropbox and what version of iOS is the iPhone using?

  • erica s.8's avatar
    erica s.8
    New member | Level 2
    2 years ago

    Version 358.2, updated 3 weeks ago

    • erica s.8's avatar
      erica s.8
      New member | Level 2
      2 years ago

      It is running iOS 17.2.1

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