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Forum Discussion

giorgiasun's avatar
giorgiasun
New member | Level 2
11 months ago

The verification email is not arriving in my email inbox

I have been trying to access my dropbox account . and have not received any 6 digit access code emails or any password reset emails,

I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. 

I also tried logging in from another browser but there's nothing to do. Helppp!

Account Access
Security
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey giorgiasun! Hope you’re doing great. 

     

    I’m betting you’ve tried this already, but there’s also nothing to be found in your spam folder, correct?

     

    If not, then the next thing I’d suggest is to log a ticket with our support team with these steps. After you’ve done so, send me your ticket number here.

     

    Keep me posted.

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