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Forum Discussion
There is 2FA on a work account now, so I can't access it or my files
Good Morning,
I have another dropbox, in the email address/phone number of my previous job. It has personal files in there that I need to access. Without my permission, 2-step authentication has been enabled. I no longer work in this job and therefore cannot access the code. I need to access the box in order to download my files and close the account. The details for that dropbox is:
[Removed as per Community Guidelines]
If you can disable the 2-step authentication please or provide a code fro access, I will log in right away and empty the folder, switching the files this this accounts [Removed as per Community Guidelines].
Thank you,
Matthew
- Jay
Dropbox Staff
Hi MattBozz, thanks for bringing this to our attention.
Just for clarification, are you certain that this is the normal 2FA, which requires a mobile phone or authentication app, or are you referring to a 6 digit code (which is sent to that email) which you need in order to login to that account?
Is this Dropbox account part of a Dropbox team, or is it just using a work email address?
This will help me to assist further!
It is the 6 digit code that I am referring to. It is a personal account, I was just using my work email at the time for ease.
- Jay
Thanks for the clarification. I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.
