Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

someguy919's avatar
someguy919
New member | Level 2
2 years ago

"This account has been marked as inactive. Contact the team admin" error, but I am the admin

I was using my account and then after coming back to my account an hour later the log in now fails and saids This account has been marked as inactive. Contact the team admin, which is my account. No ...
account access
Permissions
Team admin
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey michael_96, let's jump right into this!

I'd be happy to send you an email in order for us to have a closer look into this.

Are you okay with that?

Let me know!

bernflo1's avatar
bernflo1
New member | Level 1
2 years ago

I have the same problem with my premium account. Please reset it , i want to purchase the abonnement.

I was using my account and then after coming back to my account an hour later the log in now fails and saids This account has been marked as inactive. Contact the team admin, which is my account. No explanation or way to solve this has been given, it cant be due to inactivity because I was just using it. 

 

PS : to write this message i created another free account with another mail adress

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi there bernflo1 - sorry to hear about this, but thanks for letting us know.

    Since we'd need some account specific information, would it be OK if we sent you an email to investigate further?

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!