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Unable to access paid Dropbox account. It prompts me to sign up.
Hi,
I’m unable to log into my Dropbox account. When I sign in with the email I’ve used for years, it prompts me to sign up as if I don’t have an existing account. However, I have a paid subscriptio...
Thank you, Megan! We were able to get the issue resolved, and I really appreciate all your help. I’m also SO relieved to have all my files back!
Turns out, support@dropbox discovered that one of our team members accepted an invitation to join a client’s team. This unintentionally made our client the admin of our account. Later, when the client canceled their plan, it inadvertently deleted our account—something we had no idea would happen when accepting the invite.
To fix it, we had to reach out to the admin of the client’s team account, who then had to request our original account be restored. Once that request was processed, our account was back up and running within minutes!
Again, I can’t thank you enough for your support! 😊
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi lindseygilbert, I see.
Can I reach out to you internally, in order for us to investigate further?
absolutely!
What information do you need?
- Walter
Hi from me too lindseygilbert - I've just followed up via email so please have a look at your inbox and we'll take it from there.
