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recrucial's avatar
recrucial
Helpful | Level 6
4 years ago
Solved

Unable to login S Mode

Able to login ok via web but when opening in S Mode app cannot login due to reCAPTCHA, you enter username/password fine, then reCAPTCHA comes up, complete that as required but then after clicking verify it goes blank then reopens reCAPTCHA as though clicking login again so unable to get past this step, any help would be hugely appreciated!

account access
desktop
Error Messages
  • Capital House's avatar
    Capital House
    4 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

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  • wwpaci's avatar
    wwpaci
    New member | Level 2
    4 years ago

    100% the same prob here too

    Uninstalled & re-installed Dropbox for S mode today and still only get blank white screen.

    Rebooted Laptop, Haven't installed any new anti-virus s/ware.  I've even disabled my anti virus and no luck

    Running Win10

    Any other suggestions?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey everyone, thanks for reaching out about this and for the info provided.

     

    Have you all reached out to our support team about it? 

     

    If so, can you please give us the ticket numbers for your communications, so we can look them up on our end?

  • Capital House's avatar
    Capital House
    Helpful | Level 6
    4 years ago

    I noticed the app was just updated, so I tried again.

    I can now login successfully just with email and password and no reCAPTCHA window, blank or otherwise appears.

    Thanks

  • terrazzoent's avatar
    terrazzoent
    New member | Level 2
    4 years ago

    Hi All,

    I have also re-downloaded & installed Dropbox for S Mode just now & it appears to be working correctly.

    i.e. I am NOT getting the blank white screen and I can access my files easily like I previously did.

    I hope it stays fixed.

    Good luck everyone.

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