Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Hedake's avatar
Hedake
Helpful | Level 5
3 years ago

Vault exposed my file!

I was editing a file in my Vault in File Explorer.  Somehow I got a conflict.   Next day I found a folder had been created outside Vault "DropBox\Vault (view-only conflicts 2023-05-20)\..." w...
Dropbox Vault
security
Hedake's avatar
Hedake
Helpful | Level 5
3 years ago

Thanks, Jay,

 

I guessed that is how my vault file was exposed without warning and I accept your explanation.

 

The Vault closed too soon, whilst I was editing a file within it.

 

Perhaps you could adapt your software to allow users more control over Vault closure?

 

Meantime, how could I manage Vault closure?  I will ask the Dropbox Community.

 

Richard

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Currently, there isn't an option to modify the auto-lock period of the Dropbox Vault. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future.

 

If you feel a file will take too long to edit, you could temporarily copy it out of the Vault, edit it, close it, and then move it back into the Vault when you next open it.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!