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Forum Discussion

IreneD's avatar
IreneD
Explorer | Level 4
3 years ago

Vault locked online, but can't lock in File Explorer.

I unlocked my Vault and added files to it.  Now when I try to lock the vault again, I have the situation where: (1) the Vault will NOT lock in Windows Explorer (2) I logged into my account on the...
Dropbox Vault
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for your reply and your feedback here, IreneD.

 

I'm happy to see that your issue was eventually resolved and I will make sure to pass your comments along to our team about this.

 

If this happens again, please come back to let us know.

 

Thanks again!

jpsumida's avatar
jpsumida
Helpful | Level 5
2 years ago

I have been experiencing the same issue. I lock the dropbox vault on the dropbox website but the vault can easily be accessed in windows File Explorer for a number days even weeks without a problem. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jpsumida - thanks for bringing this to our attention.

     

    Could you please let us know your device's OS version and the version and status of the Dropbox desktop app installed there as well?

     

    Also, did you reinstall the app since you first noticed this by any chance?

     

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