Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

IreneD's avatar
IreneD
Explorer | Level 4
3 years ago

Vault locked online, but can't lock in File Explorer.

I unlocked my Vault and added files to it.  Now when I try to lock the vault again, I have the situation where: (1) the Vault will NOT lock in Windows Explorer (2) I logged into my account on the...
Dropbox Vault
security
jpsumida's avatar
jpsumida
Helpful | Level 5
2 years ago

I have been experiencing the same issue. I lock the dropbox vault on the dropbox website but the vault can easily be accessed in windows File Explorer for a number days even weeks without a problem. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jpsumida - thanks for bringing this to our attention.

 

Could you please let us know your device's OS version and the version and status of the Dropbox desktop app installed there as well?

 

Also, did you reinstall the app since you first noticed this by any chance?

 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!