Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

aleksandrus's avatar
aleksandrus
New member | Level 1
2 months ago

Verification code never arrives for alias emails.

I have a main email account, like "main@mydomain.com". I have several alias emails, like "dropbox@mydomain.com", "netflix@mydomain.com", etc. Verification code sent to "main@mydomain.com" arrives...
Account Access
emails
Security
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey aleksandrus, thanks for posting on our Community!

Is it safe to assume that the alias emails are linked to a different Dropbox account than the main email?

Or are you referring to secondary emails that you can add to your Dropbox account? Can you also try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again?

Let me know how it goes.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!