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Forum Discussion
We have no access to our Dropbox team admin account, and we're in locked state
We hired a third-party to create and run our dropbox account; however, we are no longer in contact with this person and have no way to ask for the login information. We received an email stating the ...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey CM2009, let me jump in here too!
If the email was a business-owned one you might be able to either recreate it, or ask from your IT to access it.
However, without access to either the Dropbox account, or email in question there's not much that we can do.
Are you or anyone else from the team added as members in this Team? If so, then I'd highly suggest that you download any valuable content, and create a new Dropbox Team.
Mark
Super User II
Super User IIYou can try contacting support via www.dropbox.com/support while not logged in - even to here so use an incognito window.
From there choose the billing option choice. However, as Megan said its very unlikely you'll get access. The person who set it up is the 'owner' of the account and so unless you were using a corporate email and can get the access back they 'own' everything in it and (rightly) Dropbox cant and wont just give somebody else access to it at their request.
The other option would be to restore everything from your company backups and start a fresh account.
