Forum Discussion

Bembe's avatar
Bembe
New member | Level 2
4 years ago

Weird email - is this really from Dropbox?

I received an email in my language, which can be translated to: LISTEN: We recommend you finish your Dropbox-installation ASAP. I haven’t started installing it anywhere new, so why did I get this...
account access
security
Englishteacher's avatar
Englishteacher
New member | Level 2
4 years ago
I would like to know why I received an email yesterday about completing a setup. As I’ve been using Dropbox for several years now, I don’t understand why or if it’s necessary to do so.
Anonymous's avatar
Anonymous
3 years ago

I already have an account but I received this kind of email message more than once.  However, for me, this started after I started to log in online and stopped when online I got the same kind of confusing message as I was logging in, as if I never had an account before. I stopped in case something needs to be fixed somehow.  I don’t know what to do about this.  

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi anonymous!

     

    Do you mind uploading a screenshot of the email you received? Also, please make sure that the sender is showing (you can hide any other personal info that may be included).

     

    Thanks.

    • Anonymous's avatar
      Anonymous
      3 years ago

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey anonymous, thanks for the screenshot here. 

         

        Would you mind sending another one that'll be showing the email address of the sender?

         

        Is the email coming from one of these official Dropbox domains?

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