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I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.
Hello,
My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox desktop: beside the Dropbox icon, there is a circle formed by two arrows with an exclamation point inside of the circle. I cannot find any information in Dropbox support files on this specific icon. I am guessing it is indicating some sort of sync issue. I would appreciate your instruction and help for this Dropbox newbie. Thanks much!
Dave
14 Replies
- Hannah
Dropbox Community Moderator
Hey DavidJ1, thanks for letting us know.
If you login to your account on dropbox.com, do you see the file in question?
Also, what do you see when you hover over that Dropbox icon in your system tray?
Let me know and we'll go from there.
- Yes, it is in the correct in dropbox.com via Chrome browser.
- Dropbox icon in system tray says "Dropbox -- Version number 212.4.5767 -- Up to Date"
- Hannah
Hmm, can you send us a screenshot of the icon you mentioned in your initial post, David? The one with two arrows with an exclamation point?
Also, in the mobile app, does it not appear at all or are you just not able to open the file?
Sure, here is the screenshot. This screenshot is from Xmind where this strange icon appears.
- Hannah
Do you see anything, when tapping on that icon?
No
Yes, I can see them all. Version is 18.0.1. It is now happening intermittently. For example, I just opened Xmind and the icon that I posted earlier was not present. I am beginning to think that this is an Xmind issue rather than a Dropbox one.
Yes, I have. Unfortunately I haven’t gotten any replies. I am truly appreciative of the responsiveness of the Dropbox community.
