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DavidJ1's avatar
DavidJ1
Explorer | Level 4
2 years ago
Solved

I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.

Hello, My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox deskt...
desktop
iOS
Mobile
sync
Tablet
  • Jay's avatar
    Jay
    2 years ago

    Hi DavidJ1, have you tried reaching out to the developer of the Xmind app to see if they're able to provide assistance on this matter?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey DavidJ1! Have you tried reinstalling Xmind on your device? 

To clarify, are you seeing all of your files normally, if you open the Dropbox mobile app? What’s its current app version on your iPad?

DavidJ1's avatar
DavidJ1
Explorer | Level 4
2 years ago

Yes, I can see them all. Version is 18.0.1. It is now happening intermittently. For example, I just opened Xmind and the icon that I posted earlier was not present. I am beginning to think that this is an Xmind issue rather than a Dropbox one.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi DavidJ1, have you tried reaching out to the developer of the Xmind app to see if they're able to provide assistance on this matter?

    • DavidJ1's avatar
      DavidJ1
      Explorer | Level 4
      2 years ago

      Yes, I have. Unfortunately I haven’t gotten any replies. I am truly appreciative of the responsiveness of the Dropbox community. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        We're happy to help as much as we can, David!

        Please make sure to get back to us as well when you get a reply from them.

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