Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Robert T.30
2 years agoExplorer | Level 3
I keep seeing a red exclamation flag on the Dropbox icon.
Why do I always see a red exclamation point on my Dropbox icon, but when I go online, there's no red icon, and no problems flagged? It's very annoying.
19 Replies
Replies have been turned off for this discussion
- Mark2 years ago
Super User II
The red icon doesnt replicate online or to other devices. So it only shows on the device having an issue.
If you go to the app and click on the icon and then click on your little name/image/letters at top right you can see a menu saying 'Sync Issues'. Have you checked that?
- Robert T.302 years agoExplorer | Level 3
Yes, repeatedly. And there are no sync issues.
- Nancy2 years ago
Dropbox Community Moderator
Hey Robert T.30, can you click on the Dropbox icon again and send me a screenshot of the window you see next? I’d like to have a visual and see what we can try from there.
- Robert T.302 years agoExplorer | Level 3
As requested
- Megan2 years ago
Dropbox Community Moderator
Hey Robert T.30, thanks for the screenshot!
It might sound trivial, but have you checked on the little bell icon on your top right, to make sure you have no notifications there?
If you have rebooted your computer and still see the red icon on the app on your system tray, could you please try re-installing the app using the installer from this link?
- Robert T.302 years agoExplorer | Level 3
It's got to be something unique to my account: I completely uninstalled and then reinstalled Dropbox, and the red flag showed up immediately, although my files are there.
- Hannah2 years ago
Dropbox Community Moderator
Hey Robert T.30, I see on the screenshot a "keep your Mac files backed up" notification; if you click on "close", does the red exclamation icon go away?
- Mark2 years ago
Super User II
Hi Robert T.30
I actually dont think thats an ! its a notification (1).
I had a similar issue on a mac that it just wouldn't go away. Its worth clicking on the bell icon though and seeing if anything is in that 🙂
- Robert T.302 years agoExplorer | Level 3
This is very irritating - I've repeatedly checked for any reason for the red flag, and there's nothing; and this is true after completely uninstalling and reinstalling it.
- Robert T.302 years agoExplorer | Level 3
I assume Dropbox is too perfect a company to acknowledge their bugs? Let alone fix them?
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!