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Robert T.30's avatar
Robert T.30
Helpful | Level 6
1 year ago

I keep seeing a red exclamation flag on the Dropbox icon.

Why do I always see a red exclamation point on my Dropbox icon, but when I go online, there's no red icon, and no problems flagged? It's very annoying. 
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Robert T.30, can you click on the Dropbox icon again and send me a screenshot of the window you see next? I’d like to have a visual and see what we can try from there.

Robert T.30's avatar
Robert T.30
Helpful | Level 6
1 year ago

As requested

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Robert T.30, thanks for the screenshot!

     

    It might sound trivial, but have you checked on the little bell icon on your top right, to make sure you have no notifications there?

     

    If you have rebooted your computer and still see the red icon on the app on your system tray, could you please try re-installing the app using the installer from this link?

    • Robert T.30's avatar
      Robert T.30
      Helpful | Level 6
      1 year ago

      It's got to be something unique to my account: I completely uninstalled and then reinstalled Dropbox, and the red flag showed up immediately, although my files are there.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey Robert T.30, I see on the screenshot a "keep your Mac files backed up" notification; if you click on "close", does the red exclamation icon go away?

    • Robert T.30's avatar
      Robert T.30
      Helpful | Level 6
      1 year ago

      I've done all of this, including reinstalling twice. Is there anything that can be done to get rid of it??

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey Robert T.30!

         

        Would you mind clarifying what you're referring to? I switched our communication to email, in order for us to have a closer look into this. 

         

        Or, we might potentially need to escalate your case to our specialized team. 

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