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Forum Discussion
I keep seeing a red exclamation flag on the Dropbox icon.
Why do I always see a red exclamation point on my Dropbox icon, but when I go online, there's no red icon, and no problems flagged? It's very annoying.
As requested
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Robert T.30, thanks for the screenshot!
It might sound trivial, but have you checked on the little bell icon on your top right, to make sure you have no notifications there?
If you have rebooted your computer and still see the red icon on the app on your system tray, could you please try re-installing the app using the installer from this link?
It's got to be something unique to my account: I completely uninstalled and then reinstalled Dropbox, and the red flag showed up immediately, although my files are there.
- Hannah
Hey Robert T.30, I see on the screenshot a "keep your Mac files backed up" notification; if you click on "close", does the red exclamation icon go away?
- Mark
Super User II
Hi Robert T.30
I actually dont think thats an ! its a notification (1).
I had a similar issue on a mac that it just wouldn't go away. Its worth clicking on the bell icon though and seeing if anything is in that 🙂
This is very irritating - I've repeatedly checked for any reason for the red flag, and there's nothing; and this is true after completely uninstalling and reinstalling it.
I've done all of this, including reinstalling twice. Is there anything that can be done to get rid of it??
- Megan
Hey Robert T.30!
Would you mind clarifying what you're referring to? I switched our communication to email, in order for us to have a closer look into this.
Or, we might potentially need to escalate your case to our specialized team.
Would you mind escalating this? It would probably be more efficient.
