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Robert T.30's avatar
Robert T.30
Helpful | Level 6
1 year ago

I keep seeing a red exclamation flag on the Dropbox icon.

Why do I always see a red exclamation point on my Dropbox icon, but when I go online, there's no red icon, and no problems flagged? It's very annoying. 
desktop
Notifications
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Robert T.30, I see on the screenshot a "keep your Mac files backed up" notification; if you click on "close", does the red exclamation icon go away?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago

Hi Robert T.30 

I actually dont think thats an ! its a notification (1).

 

I had a similar issue on a mac that it just wouldn't go away. Its worth clicking on the bell icon though and seeing if anything is in that 🙂

  • Robert T.30's avatar
    Robert T.30
    Helpful | Level 6
    1 year ago

    I assume Dropbox is too perfect a company to acknowledge their bugs? Let alone fix them?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Did you try my suggestion, Robert?

     

    Let me know if it doesn't work.

  • Robert T.30's avatar
    Robert T.30
    Helpful | Level 6
    1 year ago

    Yes, I did, and it didn't cure the problem.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for trying, Robert.

     

    In this case, can we reach out to you via email, so we can investigate this issue further?

  • Robert T.30's avatar
    Robert T.30
    Helpful | Level 6
    1 year ago

    Yes

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Robert T.30!

     

    Done! Please check your emails, and I'll see you there, thanks! 

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