Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

A_Fotografy's avatar
A_Fotografy
New member | Level 2
4 years ago
Solved

Why has my account disappeared?

Hi, 
I did a password reset and for some stupid reason Dropbox made me a brand new account and I have no clue what is going on and where is all my content. Whenever I log in via chrome it keeps bringing me to that brand new dropbox account. 

Can someone explain what is going on? On my phone is the same. Everything just vanished and have a new account. I was paying something like £10 a month so not sure what kind of options it has and if can I revert. 

 

Stress here. 

Thanks. 

account access
  • Jay's avatar
    Jay
    4 years ago

    Hi A_Fotografy, thanks for bringing this to our attention.

     

    It sounds like you might have more than one account, since a password reset wouldn't open a new account for you.

     

    Are you certain you don't have another email address which could be associated to a Dropbox account?

     

    This will help me to assist further!

4 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi A_Fotografy, thanks for bringing this to our attention.

     

    It sounds like you might have more than one account, since a password reset wouldn't open a new account for you.

     

    Are you certain you don't have another email address which could be associated to a Dropbox account?

     

    This will help me to assist further!

  • A_Fotografy's avatar
    A_Fotografy
    New member | Level 2
    4 years ago

    Hi, 
    No sorry I don't have one more account. I use only one email but it was for business and I guess personal acc? However I use only business one. 

     

    How do I check if there are more emails associated with my name? 

    Thanks

  • A_Fotografy's avatar
    A_Fotografy
    New member | Level 2
    4 years ago

    Actually turns out I did have second ACC so I managed to log into my other ACC. 

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Glad to hear it, if you need any further assistance in the future, please let me know.

     

    Enjoy your weekend!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!