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Ours's avatar
Ours
New member | Level 2
29 days ago

Yubico 2FA not working when logging in

Hello,

I am trying to configure the 2FA using the Yubico authenticator.

At the end of the config, it seems to accept the 6 digits code. I log off, to test, but when it asked me the code, it do not accept it.

As config on the Yubico, I am using: base on time, SHA-1, 30s and 6 digits

Any ideas ?

 

account access
security
Web

4 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    29 days ago

    Hi Ours, thanks for messaging the Community!

    What browser are you using when attempting to log in to the Dropbox site and when trying to use the Yubico key?

    Any other info or screenshots would be helpful!

  • Ours's avatar
    Ours
    New member | Level 2
    29 days ago

    both my pc and my Android tablet are both at the right time.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    29 days ago

    Thanks for the info. What web browser are you using on both of devices?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    21 days ago

    Sorry for the nudge, Ours! I just wanted to see if you still need our help with setting up 2FA on your Dropbox account.

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