Forum Discussion

Simmons's avatar
Simmons
Explorer | Level 3
2 years ago

Dropbox Sign signature reminders aren't received by the recipients

I have created a Dropbox signature request through Dropbox Sign. I need 9 signatures on 1 document. We have a Dropbox Advanced account with 14 licenses. 3 people have signed the document, so the in...
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Simmons! Hope you’re doing well. 

 

Just to double check, since you mention you’re on a Business team, you didn’t create your signature request via your Signatures page here, correct? 

 

If not, can you check this Dropbox Sign article and let me know if you’ve checked everything that’s outlined there? 

 

Keep me posted for any updates.

  • Simmons's avatar
    Simmons
    Explorer | Level 3
    2 years ago

    This the page I used for creating my signature request. Was that incorrect?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Simmons, we would need to do some further investigation. Would it be okay for me to send you an email, in order for us to have a closer look into this?

       

      Keep me posted, and we'll take it from there!

      • Simmons's avatar
        Simmons
        Explorer | Level 3
        2 years ago
        Yes, I would appreciate that. Thank you!

About Dropbox Sign

Node avatar for Dropbox Sign
Ask your Dropbox Sign questions here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!