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alexdimberg's avatar
alexdimberg
Helpful | Level 5
2 years ago
Solved

Fields are grayed out and getting an "unavailable" error when trying to use a template I created

I'm trying to use a template I created for a simple change order. When I go to use the template, it makes all the fields grey and say "unavailable". How can I get this to work?
Dropbox Sign
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

     

    I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

alexdimberg's avatar
alexdimberg
Helpful | Level 5
2 years ago

Hello! Yes - I've tried a new browser and browser settings. Thank you!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

How did it go, Alex?

 

Can you also clear your browser's cache and disable any extensions you might have and let me know how that goes? 

  • alexdimberg's avatar
    alexdimberg
    Helpful | Level 5
    2 years ago

    Unfortunately, it's still not working. Thank you for your help!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hope you don’t mind me jumping in, alexdimberg! Just to clarify, you’re having an issue with your template on your Dropbox Sign account and not the Signatures page of your Dropbox account, correct?

       

      Can you send us a screenshot of what you see? Feel free to mask any parts you don't want to be visible publicly.

    • alexdimberg's avatar
      alexdimberg
      Helpful | Level 5
      2 years ago

      Yes, the issue is with Dropbox Sign. This is what it looks like after I choose a template (a change order in this case) the fields are where they're supposed to be but are unavailable and the the template I used is underneath this one without the fields in place. 

       

      Thank you!

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for that! Did you also test this via an incognito window, like Hannah previously suggested?

         

        I also did a search in our system and I can see you’ve been in touch with our support team about this; can you reply to our agent’s latest email, as well? I’ve left them an internal note on your behalf.

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