Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

ah--'s avatar
ah--
Explorer | Level 4
2 years ago

Hellosign inserts random text in a signed document

Hello, So I send out a document for signing and the only thing the client can do is sign it. Back it comes signed AND their name has been altered in a field they cannot alter. This is not acceptab...
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi ah--, thanks for posting today with this info.

 

Just to check, when you're accessing your signed documents, are you using the Signatures page, or the Dropbox Sign page?

 

This will help me to assist further!

  • ah--'s avatar
    ah--
    Explorer | Level 4
    2 years ago

    As a test I converted the pdf to a pure graphic B&W pdf and it was signed okay.  Kind of a pain but better than having it mangled.

About Dropbox Sign

Node avatar for Dropbox Sign
Ask questions and get help with Dropbox Sign here.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!