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THL1's avatar
THL1
Explorer | Level 3
2 years ago

I can only send Dropbox Sign reminders once an hour

Hi,

 

I keep getting an error when trying to send reminders in Dropbox Sign saying I can only send to the recipient once per hour despite the fact I haven't sent them any reminders earlier in the day. This happens quite a lot. Am I doing something incorrectly or is this a Dropbox error?

 

Thanks,

J

7 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi THL1, thanks for bringing this to our attention.

     

    What plan are you currently on according to this page?

     

    This will help me to assist further!

    • THL1's avatar
      THL1
      Explorer | Level 3
      2 years ago

      Hi Jay,

       

      Thank you for your reply. I have a Dropbox Essentials subscription. I only use the Dropbox Sign function so I can send contracts and documents to clients to sign.

       

      Kind regards,

      Jo

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey THL1, I hope you don't mind me jumping in here, but can you recreate the issue and send us a screenshot of the error, so we can have a visual?

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