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washiewash's avatar
washiewash
Explorer | Level 3
3 years ago
Solved

I want a refund for my e-signature subscription

So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to ...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hi there washiewash, thanks for reaching out to us.

     

    I'm assuming that you're referring to a Dropbox Sign subscription, correct?

     

    If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.

     

    In any case, though, can we reach out to you via email, so we can look into this internally?

     

    Let me know.

washiewash's avatar
washiewash
Explorer | Level 3
3 years ago

Hey Hannah,

 

That would be amazing! Thank you. What's the best way to forward you my email?

 

Brandon

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

We already have it, Brandon! 

 

I just sent you an email, so make sure to check it out, when you get a chance.

 

Thanks!

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