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Forum Discussion

washiewash's avatar
washiewash
Explorer | Level 3
3 years ago
Solved

I want a refund for my e-signature subscription

So I thought I canceled an e-signature subscription I only used once, but apparently not, and was charged. All the support online to cancel does not match what seems to be available. I can't seem to ...
cancellations
  • Hannah's avatar
    Hannah
    3 years ago

    Hi there washiewash, thanks for reaching out to us.

     

    I'm assuming that you're referring to a Dropbox Sign subscription, correct?

     

    If you've followed the steps here and couldn't see an option to cancel your Dropbox Sign subscription, you might be signed into the wrong account.

     

    In any case, though, can we reach out to you via email, so we can look into this internally?

     

    Let me know.

GraceEvans's avatar
GraceEvans
New member | Level 2
3 years ago

Thanks for sharing the information i also want to refund my e-signature subscription

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi GraceEvans, I just sent you an email, I'll see you there.

 

Cheers!

  • lumbarbandit's avatar
    lumbarbandit
    Explorer | Level 3
    3 years ago

    I received a charge on my bank statement. I do not really even remember signing up for anything. I tried to look up the transaction using the transaction code on my bank statement and it says it can not be found. I need to get a refund and make sure it is cancelled so this does not happen again.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi lumbarbandit, was this for a e-signature payment or for a Dropbox subscription? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

       

      This will help me to assist further!

      • lumbarbandit's avatar
        lumbarbandit
        Explorer | Level 3
        3 years ago
        I’m really not sure. I do not remember signing up for any of it. Bank statement says drop box st l.

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