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CarlosC1515's avatar
CarlosC1515
New member | Level 1
12 months ago

Missing name and email address columns from CSV file when bulk sending.

Hi,

I'm trying to do a bulk send, but when I upload the CSV file it says: 

Missing required column: Employee name

Missing required column: Employee email_address

 

But I already have that 2 columns on my file.

What's the correct way to input the data inside the CSV file?

upload

9 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for posting about this on our forum, CarlosC1515.

    If you haven't already, can you please take a look at this Help Center article? 

    If you’re still having the same issue after that, I’d like a screenshot of the error you’re getting and a screenshot of the headers in your CSV file (please make sure to mask the rest of the data showing in it). 

    Keep me in the loop for any updates.

    • CarlosC1515's avatar
      CarlosC1515
      New member | Level 1
      12 months ago

      Hello, thanks

      This is the error: 

      And this is how I have the Headers

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        12 months ago

        Thanks for the screenshots CarlosC1515 - much appreciated.

        Can you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let us know if you get the same results?

         

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