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EbbiKoko's avatar
EbbiKoko
Helpful | Level 5
2 years ago
Solved

My eSignature requests are failing to send

Hi   I prepped an eSignature request, sent it, got the green message to say it had sent.  Nothing came through to signers.   Went back to the dashboard and it is there, but when I click on th...
Dropbox Sign
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks, EbbiKoko!

     

    Can you try to send your requests from a different browser or a private browsing window, to see if that makes any difference?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey EbbiKoko, thanks for reaching out to the Dropbox Community.

 

Are you trying to send these requests through Dropbox or while signed in to a Dropbox Sign account?

 

If it's through Dropbox, what kind of plan are you currently on?

 

Let me know and we'll go from there.

  • EbbiKoko's avatar
    EbbiKoko
    Helpful | Level 5
    2 years ago
    Hi @hannah, thanks for reaching out.

    The issue is on Dropbox sign - free plan

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks, EbbiKoko!

       

      Can you try to send your requests from a different browser or a private browsing window, to see if that makes any difference?

      • EbbiKoko's avatar
        EbbiKoko
        Helpful | Level 5
        2 years ago
        That's great @hannah it worked.

        Is there something I can do if this happens again instead of loading up a new browser- as I tried to clear the cache data and it still didn't work.

        Thanks again!

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