Some downloaded signed documents have black boxes covering the signatures

Question

We are finding that on various of our agents accounts the odd document when downloaded is covering some of the signatures with a black box. Has anyone else had this happen and how did you fix it?&nbsp;Wondering if it may be a setting on one of the accounts. Any help would be much appreciated.

Hannah · Answer

Hey Ray White Manurewa, thanks for letting us know about this.
Would it be possible to send us a screenshot of this? Of course, please make sure to hide any personal info.
Also, do you see the same thing when downloading the documents from other browsers or from private browsing windows?
Let me know.

Ray White Manurewa · Answer

Hey Hannah,&nbsp;Please see&nbsp; below snips of the boxes showing.&nbsp;&nbsp;&nbsp;We are finding this issue is occurring across multiple devices and different browsers. As a few of our agents have had this occur at random and one account almost every time.&nbsp;&nbsp;

Hannah · Answer

Thanks for the screenshot, Ray.
Do the documents look fine when previewed within Dropbox, before you download them?

Ray White Manurewa · Answer

Hey!&nbsp;Yes they look fine when viewed in Dropbox however when downloaded it is showing as black boxes only over one persons signature/initials on the document the others all show fine.&nbsp;It is typically the first signature on the form that ends up blacked out.&nbsp;

Hannah · Answer

Thanks for the update and the additional info, Ray.
I would suggest reaching out to our support team who will have visibility to info specific to your account, which we don't, here on the Community.
You can contact them through this page.
Make sure to pass your ticket number on to us as well!

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Some downloaded signed documents have black boxes covering the signatures

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