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djaffee's avatar
djaffee
Explorer | Level 3
3 years ago

There are no folders in Save to Folder in Signature

I've just added a new member to our company DropBox and given her access to use a template in Signature. When she gets to the Save to Folder page, there are no folders available to her. There are no folders available under Choose default either. Is there another setting that needs to be enabled?

 

24 Replies

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  • BRoberson2257's avatar
    BRoberson2257
    New member | Level 2
    2 years ago

    I'm having the same exact issue, was support able to provide a resolution for this?

    • djaffee's avatar
      djaffee
      Explorer | Level 3
      2 years ago

      A ticket was opened and they are working on it. No resolution yet. I would suggest you open a help ticket so they have more information on the issue from other users.

      • Feonafe's avatar
        Feonafe
        New member | Level 2
        2 years ago

        I am having the same issue. Was this resolved?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi djaffee, welcome to our Community! 

     

    Can you clarify if you wish for them to be able to use a specific template on Dropbox Sign, or sign a document? 

     

    Provided it's something different, let me know more. 

     

    Also, which page do they use on their end, in order to achieve that? 

     

    Keep me posted, and we'll take it from there!

    • djaffee's avatar
      djaffee
      Explorer | Level 3
      3 years ago

      This user is trying to use an existing template to send to an employee. As an Admin, I have logged in to her DropBox, and she has all the existing folders in our team space, but she sees nothing when indicating where to save the document she is attempting to send. (See screen shot above.) 

      When you say what page, I'm assuming you mean the Signatures tab?

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey djaffee, sorry to jump in!

         

        Has your this member of your team tried this through a different browser, to see if they get a different behavior?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @Feonafe - sorry to hear about this.

     

    Did you try getting in contact with our support team directly perhaps?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        In that case, I'd recommend getting in touch with our support team as they'll be able to assist further with account specific information @frenchfoxdesign 

         

        Let us know of any updates!

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