We're dedicated to helping you have a great experience with Dropbox. When you have a question, we want to make sure we provide you with an answer.
Learn about the support options and expected response times for your plan:
|Type of support|
|Expected response time||72 hours|
Dropbox Plus and Professional plans
|Type of support||Chat*|
|Expected response time||24 hours||Within a few minutes|
* If your Dropbox Plus or Professional account is linked to a Dropbox Business account, you will not have access to chat support due to Dropbox security restrictions.
Dropbox Business—Standard and Advanced plans
|Type of support||Chat||Phone|
Standard members and admins
Advanced members and admins
|Expected response time||24 hours||Within a few minutes||Within a few minutes|
Dropbox Business—Enterprise plan
|Type of support||Phone|
|Available to||Members and admins||Admins|
|Expected response time||1 hour||Within a few minutes|
Note: The customer support levels described here are accurate as of January, 2019. Support options may change in the future.