Forum Discussion

Homer's avatar
Homer
Helpful | Level 7
3 years ago

Backup stuck

My backup has been stuck at 99% complete for days. How do I get it to complete?  
desktop
Dropbox Backup
Homer's avatar
Homer
Helpful | Level 7
3 years ago

On Dropbox, I am only using 143.2 GB of 2.01 TB.

On my MacBook, I have 122.46 GB available of 245.11 GB.

 

I just quit and reinstalled the Dropbox app on my MacBook.

 

I can't rename the files that are not syncing because they are not on Dropbox.

 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Homer, happy Monday! 

 

Is the app still stuck syncing the same number of files? Have you made sure the app's bandwidth is set to "No limit"?  

 

I'd also suggest you sign out of the app, then sign back in. Also, if you visit your Backup page online, are you able to see the feature's status there? 

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