Can't establish secure internet connection

[donnajneely]

I have reloaded Dropbox, checked firewall OFF, checked time and dateon computer, but still can NOT establish secure internet connection?????  HELP!!!

[Rich]

Temporarily disabled your antivirus?

[donnajneely]

This does not help...I'm on a Mac and do not have antivirus on my mac?? What other options could you suggest??

[Rich · Accepted solution]

The only other suggestion would be to make sure the Proxy setting in Dropbox Preferences is set to No Proxy. Failing that, something on your computer and/or network is blocking access to Dropbox. If you can't determine what it is, you'll want to open a ticket with Support so they can assist you.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users).

[donnajneely]

Proxy setting in Dropbox Preferences is set to No Proxy. IT WORKS NOW!!!!! Thank you!!

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