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Can't open/start Dropbox after reinstalling

Can't open/start Dropbox after reinstalling

Boo S
New member | Level 2
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Hello, 

 

I'm having serious problems reinstalling Dropbox to get myself out of the beta testing. I've managed to reinstall a stable version but now the app refuses to open/start. Please, help. I've copy-pasted the error message below. Thanks so much in advance. I use a Macbook Pro. 😕

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 142.4.4197
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: cbf687e4-57aa-5a00-b308-54a59d4298c1
pid: 24450
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='boo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='BOO', pw_dir='/Users/boo', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='boo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='BOO', pw_dir='/Users/boo', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'boo', '_xcsbuildagent', '_nsurlstoraged', '_xcscredserver'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'boo', '_xcsbuildagent', '_nsurlstoraged', '_xcscredserver'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/boo'
appdata: '/Users/boo/.dropbox/instance1'
real_path='/Users/boo/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/boo/Library/CloudStorage/Dropbox'
real_path='/Users/boo/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/nk/ymfz_h5942q9d7gw4qxl94g40000gn/T'
real_path='/private/var/folders/nk/ymfz_h5942q9d7gw4qxl94g40000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 5524, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 141, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 847, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 115, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/af690a6e-f005-44f8-a305-3e7f2c90d86e." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/af690a6e-f005-44f8-a305-3e7f2c90d86e.}

16 Replies 16

Jay
Dropbox Staff
Go to solution

HI @ZACKMASKELL, I'm happy to hear you were able to resolve the issue.

 

For the benefit of other users with similar issues, could you share the method you used, or a link to the helpful article itself?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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ZACKMASKELL
Explorer | Level 4
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sure i used this tutorial i found on youtube, it was an issue of privacy and security on MAC softwares.

 

Link - https://www.youtube.com/watch?v=g_5uk5UkLgw 

In this episode, we explore how to reset app privacy permissions on macOS. ============================== TL;DR ============================== 0:00 Intro 2:30 Guide 7:12 Privacy matters project ============================== SUGGESTED ============================== Sharing why privacy matters to ...

Jay
Dropbox Staff
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Thanks for the info, I'm sure this would help other users!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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cfb1
Explorer | Level 3
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Hello.

 

I recently deleted Dropbox and when I try to reinstall the application I get the following error:
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001.

 

Could someone please help me?


Thanks!

Megan
Dropbox Staff
Go to solution

Hi @cfb1, I hope you're doing well! 

 

Is this the full error log you're receiving on your end? If not, could you reply back with the entire error log you see, when you click the blue hyperlink within the message pop-up? 

 

If I were you, I'd also try an advanced re-install, in order to remedy this. 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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cfb1
Explorer | Level 3
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Thanks @Megan.

 

I've tried your suggestion and reset privacy settings and now it works!

Esteban B.2
New member | Level 2

Thanks a lot!, it worked for. Just for others that may not want to see the video, for me what worked was:

 

Open Terminal.app

Write the command "tccutil reset All" (without the double quotes) and press enter

It may reset other applications, in may case Dropbox, Office and others stopped working so it may be better to reset everything

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    Esteban B.2 New member | Level 2
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    cfb1 Explorer | Level 3
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    Megan Dropbox Staff
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    Jay Dropbox Staff
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