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axe's avatar
axe
Helpful | Level 5
2 years ago

Can't sign in to Dropbox app on Mac despite correct password

I am trying to connect to a Dropbox Team account on a MacBook Air running macOS Mojave. There is already a private Dropbox account which works correctly on the computer. When I try to sign in to the ...
dropbox business
axe's avatar
axe
Helpful | Level 5
2 years ago

Then I enter the password and click Anmelden (sign in)

axe's avatar
axe
Helpful | Level 5
2 years ago

  • axe's avatar
    axe
    Helpful | Level 5
    2 years ago

    Then it will stay like this for a long time - many minutes. Eventually the window disappears but I am still not signed in to the Team account, although the computer then appears as linked on dropbox.com

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the info. Could you check to see how many devices you have currently connected on your account from this page? If you could also see this info for your personal account as well, that would help.

      • axe's avatar
        axe
        Helpful | Level 5
        2 years ago

        For the business account one device is listed, this MacBook Air computer (despite the Dropbox app reporting the computer as not signed in).

         

        For the personal account there are two devices. This computer and a smartphone (Android).

  • sherryspies4's avatar
    sherryspies4
    New member | Level 2
    2 years ago

    I'm experiencing the exact same issue - not able to switch to a personal account on my computer - The login screen displays exactly as noted above, but it will NOT log in. Spinning hourglass just never stops. I'm able to use the web version no problem.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey sherryspies4, welcome to our Community! 

       

      As a first step, can you clarify the OS you're using on your Macbook? How long has this been happening? 

       

      Also, if I were you, I'd try uninstalling the app, and then re-installing it. Can you give this a go?

       

      Let me know of any updates!

      • sherryspies4's avatar
        sherryspies4
        New member | Level 2
        2 years ago

        I uninstalled and reinstalled the app to no avail and I'm using Ventura 13.4.1 OS.

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