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Cannot log in because browser cannot be updated

Cannot log in because browser cannot be updated

Gerardus
Explorer | Level 3
Go to solution

Good Morning,

I have recently been loaned a 2011 Macbook Pro from a family member. The laptop had not been used in several years. The OS was Sierra. Dropbox was installed but didn't work. I got a message that the minimum OS requirement is High Sierra. I upgraded to High Sierra. Dropbox still does not work because the browsers are too old (Google, Safari, Firefox) and cannot be upgraded to to the OS version.

I can have access if I go through Yahoo but prefer to go directly from Dropbox, Google or Apple. What is the best solution?

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Hey @Gerardus, thanks for reaching out to our Community.

 

High Sierra is the minimum system requirement for the Dropbox desktop app to work correctly, so the website is not connected to that.

 

For the website to work correctly, your browsers need to be updated too.

 

What do you see when you go to dropbox.com, can you send us a screenshot?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Mark
Super User II
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Will Dropbox install on the device? 

www.dropbox.com/downloading 


 


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Gerardus
Explorer | Level 3
Go to solution

Dropbox was already installed. It cannot be opened nor downloaded because the browsers Safari, Google and Firefox are too old and cannot be updated. I can however use Yahoo to open Dropbox.

Hannah
Dropbox Staff
Go to solution

Hey @Gerardus, thanks for reaching out to our Community.

 

High Sierra is the minimum system requirement for the Dropbox desktop app to work correctly, so the website is not connected to that.

 

For the website to work correctly, your browsers need to be updated too.

 

What do you see when you go to dropbox.com, can you send us a screenshot?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Gerardus
Explorer | Level 3
Go to solution
Hello Hanna,
I cannot send a screenshot at the moment as I am away. I have updated my OS to High Sierra but I cannot update the browsers as they need an even more recent OS. The browsers not updating for Dropbox are Google, Firefox and Safari. I can open Dropbox through Yahoo but need to go though a Brower to get to Yahoo, a convoluted path.
Need more support?
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Top contributors to this post

  • User avatar
    Gerardus Explorer | Level 3
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Mark Super User II
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